茶叶、茶点等食品类商品一经售出不退不换；茶器如有运输破损，收货 48 小时内联系我们并附照片，可换货或退款。茶会票与预约：活动前 72 小时可免费取消，之后不退款，可转让。
Tea and food items are final sale. Teaware damaged in transit: contact us within 48 hours with photos for exchange or refund. Event tickets and visit bookings may be cancelled free of charge up to 72 hours before; after that they are non-refundable but transferable.